Strategic Communication Services Officer

The Communications Officer supports effective, accurate, and timely communication of programme impact, progress, and learning within the country programme. The role ensures that programme narratives are locally relevant, evidence-based, and aligned to broader organisational positioning while strengthening visibility, stakeholder confidence, and community trust.

Reporting to the Tanzania Senior Programme Manager, this role will work closely with country programme teams, MEL, and leadership teams at country level. The Communications Officer translates technical programme content into accessible, credible communication products across appropriate platforms and channels. The role contributes to reputational stewardship, risk awareness, and institutional consistency within the country programme context.

This role requires strong storytelling ability, professional judgement, adaptability, and the capacity to operate effectively within dynamic country programme and policy environments.

Duties & Key Responsibilities:

1. Country Communications Planning and Execution
   • Support development and implementation of country-level communications plans aligned to programme priorities and organisational guidance.
   • Translate programme activities, milestones, and learning into clear, compelling communication outputs for diverse stakeholders.
   • Ensure country messaging aligns with approved programme narratives and avoids misrepresentation or overstatement.
   • Ensure communications outputs are accurate, ethical, culturally appropriate, and aligned with Amref and programme values.
2. Content Development and Channel Management
   • Develop high-quality communication materials including briefs, human-interest stories, social media content, reports, visibility materials, and event documentation.
   • Support management of country digital platforms and media channels, ensuring consistency and quality standards.
   • Coordinate editorial processes, approvals, and brand alignment for country-level outputs.
3. Stakeholder Engagement and Support
   • Support fulfilment of donor visibility and communications requirements at country level.
   • Collaborate with programme and MEL teams to translate evidence and results into accessible narrative products.
   • Contribute communications inputs to donor reports, proposals, and stakeholder updates.
   • Support local stakeholder engagement events and media interactions in coordination with country leadership.
4. Cross-functional Coordination
   • Work closely with leadership, country programme, and MEL teams to ensure communications reflect delivery realities and learning.
   • Support alignment between programme reporting cycles and communications outputs.
   • Participate in planning discussions to anticipate communications needs related to programme adaptation or policy engagement.
5. Continuous Improvement & Capability Strengthening
   • Contribute to strengthening country-level programme communications systems, templates, and workflows.
   • Share lessons learned and feedback to improve clarity, reach, and resonance of communications outputs.
   • Support structured documentation of messaging to maintain institutional memory at country level.
   • Stay informed of emerging communications trends and digital tools relevant to country operations.
6. Crisis Communication Support:
   • Identify potential communications sensitivities or reputational risks within the country programme and escalate appropriately.
   • Support the implementation of prescribed crisis communication to manage country programme risk, enable timely responses to issues that may affect country programme delivery, integrity, donor confidence, or community trust.
   • Comply with defined escalation pathways, roles, and decision rights (RACI) for media and external engagement.
7. Branding and Visibility
   • Strengthen country programme visibility and coherence through consistent application of a unified programme brand identity, narrative, and purpose across all communications outputs.
   • Adhere to brand and communications guidelines, ensuring effective implementation for country programme teams.
   • Support the implementation and maintenance of a communications knowledge repository at country level to support institutional memory, learning, and consistent use of approved messaging and assets across the programme lifecycle.