Senior Technical Advisor, E-Learning

POSITION SUMMARY

As Digital Health Technical Specialist, you will drive the successful delivery and integration of digital learning solutions within our Community Health Worker workforce development programme. This is a strategic role that bridges technology, people, and systems, ensuring that innovative e-learning platforms translate into real employment outcomes and sustainable health system strengthening.

KEY RESPONSIBILITIES

1. E-Learning Programme Delivery & Management
   • Lead country-level planning, coordination, and execution of the e-learning platform rollout, ensuring alignment with CHW workforce development targets and government priorities.
   • Integrate digital learning delivery into overall programme workplans, synchronising training schedules, deployment targets, and strategic milestones.
   • Monitor learner progression and course completion rates, ensuring training translates into recognised qualifications and measurable workforce outcomes.
   • Champion the transition of trained CHWs into tangible, compensable employment pathways and entrepreneurial opportunities.
   • Identify and escalate bottlenecks affecting certification, onboarding, or compensation activation—driving swift resolution.
2. E-Learning Ecosystem & Operational Delivery
   • Serve as the technical focal point for digital learning, building and maintaining strategic partnerships with government counterparts, training institutions, and regulatory bodies.
   • Ensure platform outputs align with national standards, accreditation requirements, and workforce frameworks, embedding quality at every stage.
   • Coordinate mechanisms that link course completion data with government HR and payroll systems, enabling seamless integration.
   • Facilitate structured dialogue with government partners to embed digital learning sustainably within public health systems.
3. Platform & Technical Oversight
   • Oversee the integration of approved learning content into the digital platform, ensuring functionality, accessibility, and optimal user experience for CHWs.
   • Manage platform performance and optimisation, maintaining reliability and driving user adoption across the learner base.
   • Design and structure learning pathways that are logically sequenced and aligned to competency development frameworks.
   • Maintain rigorous quality assurance standards for content, assessments, multimedia elements, and learner tracking mechanisms.
   • Drive continuous refinement of user experience through data analytics, learner feedback, and programme insights.
   • Manage vendor and service provider relationships, ensuring contractual obligations and service level standards are consistently met.
4. Project Management & Risk Governance
   • Develop and manage structured implementation plans for platform deployment, upgrades, and scaling activities.
   • Coordinate cross-functional inputs, managing timelines, risks, and deliverables with precision and transparency.
   • Maintain comprehensive risk logs and mitigation strategies, proactively addressing adoption, performance, and system continuity challenges.
   • Provide regular implementation updates to the Senior Programme Manager with clear recommendations and corrective actions.
5. Team Leadership & Capacity Strengthening
   • Provide direct supervision and performance management to Technical Officers – E-Learning, fostering accountability and excellence.
   • Build technical capacity within the e-learning team through structured coaching, mentoring, and constructive performance feedback.
   • Cultivate a culture of accountability, responsiveness, and solution-oriented problem-solving within the digital learning function.
6. Data, Performance & Continuous Improvement
   • Analyse platform data, learner engagement metrics, and performance indicators to inform strategic programme decisions.
   • Collaborate with Monitoring, Evaluation & Learning (MEL) teams to ensure digital data feeds into broader reporting frameworks and impact narratives.
   • Identify and pilot enhancements that improve learner experience, adoption rates, and operational efficiency—whilst maintaining platform stability and governance standards.

   KEY PERFORMANCE INDICATORS (SUCCESS MEASURES) – Building the right platform and creating lasting impact 

1. Digital Learning Rollout & Adoption
   • E-learning platform is deployed according to approved country implementation plan, with clear milestones achieved within agreed timelines.
   • CHWs are onboarded onto the platform in line with programme targets and rollout schedules.
   • Platform adoption rates meet or exceed agreed thresholds for active users and course engagement.
   • Technical disruptions are resolved within agreed service standards, minimizing impact on learning continuity.
2. Course Completion and Certification Outcomes
   • CHW course completion rates align with or exceed programme targets.
   • Assessment performance data is monitored and used to address learning gaps proactively.
   • Certification processes are completed accurately and on schedule, with minimal administrative bottlenecks.
   • Digital learning data reliably supports verification of training completion and competency achievement.
3. Workforce Integration and Livelihood Pathways
   • Clear tracking mechanisms exist linking training completion and certification to formal workforce integration pathways (government, partner-led, or entrepreneurial models).
   • Percentage of certified CHWs transitioning into recognised engagement pathways meets agreed programme benchmarks.
   • Timelines for onboarding into formal engagement or livelihood pathways are monitored, and systemic bottlenecks are identified and escalated early.
   • Platform data supports transparent reporting on workforce integration outcomes, including employment, contract-based engagement, or entrepreneurial activation where applicable.
   • Coordination mechanisms with government and ecosystem actors support sustainable integration of trained CHWs into the health workforce system.
4. Project Management
   • Implementation plans are clearly defined, monitored, and updated regularly.
   • Key milestones are delivered within agreed timeframes.
   • Cross-functional dependencies are managed effectively, reducing delays caused by coordination gaps.
   • Escalations to Senior Programme Manager are timely, solution-oriented, and supported by clear documentation.
5. Stakeholder Engagement
   • Key stakeholder groups including national, county, regional and community government functions, implementing partners, donors and users demonstrate confidence in the integrity and reliability of the e-learning system.
   • Platform outputs align with national workforce standards and accreditation requirements.
   • Donor visibility requirements related to digital learning are met on time and to agreed quality standards.
6. People & Performance
   • Technical Officers meet agreed performance standards and deliverables.
   • Clear supervision structures and performance reviews are conducted regularly.
   • Technical capability within the team improves over time, reducing reactive troubleshooting and improving proactive system management.
7. Data and Performance Insights
   • Digital learning analytics are regularly reviewed and translated into actionable insights for programme leadership.
   • Platform data aligns with MEL reporting frameworks and donor requirements.
   • Learning data is used to inform adjustments in content delivery, learner support, or rollout strategy.