Technical Officer, E-Learning

POSITION SUMMARY

We're seeking a Technical Officer – E-Learning to drive the rollout and delivery of our Community Health Worker e-learning programme. Reporting to the Senior Technical Advisor, you'll work hands-on with the Ministry of Health, district teams, and training partners to ensure digital learning tools are accessible, effective, and responsive to learner needs. You'll combine technical expertise with problem-solving skills to support platform administration, curriculum integration, and field-level training activities that strengthen workforce development across the health sector.

KEY RESPONSIBILITIES

1. E-Learning Programme Implementation Support
   • Where needed, support programme country assessments to identify priority gaps in Community Health Worker training programmes, employment and entrepreneurship opportunities within the health ecosystem to inform the programme’s wider strategic and resource allocation planning.
   • Support implementation of country programme’s e-learning rollout plans in line with targeted programme learning interventions and approved implementation schedules.
   • Deploy training curriculum and provide on-the-ground technical support during platform deployment and learner onboarding sessions.
   • Maintain operational logs of implementation progress and flag risks or delays to the Project Manager.
2. Curriculum and Content Development Support
   • Support integration of approved curriculum materials into the e-learning platform(s).
   • Work with content developers and programme teams to test modules, assessments, and multimedia functionality.
   • Assist in adapting content formats for digital usability and learner accessibility.
   • Support updating and maintaining course materials in line with approved revisions.
3. Platform Administration and User Support
   • Administer user accounts, enrolments, permissions, and access controls within the LMS.
   • Provide first- and second-line technical support to CHWs and trainers.
   • Troubleshoot learner access issues, assessment errors, and content navigation challenges.
   • Escalate systemic or vendor-level technical issues appropriately.
4. Learner Monitoring and Certification Support
   • Track learner participation, completion, and assessment performance.
   • Generate routine learner progress reports and verify accuracy of records.
   • Support coordination of certification documentation and validation processes.
   • Flag delays or anomalies affecting learner progression or completion.
5. People & Performance
   • Facilitate digital orientation sessions for CHWs and training-of-trainers where needed.
   • Provide hands-on guidance to learners navigating digital modules.
   • Gather user feedback to inform platform and content improvements.
   • Support integration of digital learning with in-person training activities where applicable.
   • Foster a culture of accountability, responsiveness, and solution-oriented thinking within own workstream.
6. Data Analytics and Reporting
   • Maintain accurate digital learning data in alignment with programme and MEL standards to track progress, ensure accountability, and determine impact.
   • Support preparation of reports and dashboards for internal and donor reporting.
   • Ensure learner data confidentiality and adherence to privacy standards.
   • Provide support and insights to MEL teams where requested, to ensure digital data feeds into broader reporting frameworks.
   • Identify opportunities to improve learner experience, adoption rates, and operational efficiency in own workstream.
7. Continuous Improvement
   • Identify recurring operational challenges affecting platform use or learner engagement.
   • Propose practical improvements grounded in field experience.
   • Participate in testing new features or refinements as assigned by the Project Manager, E-Learning.
   • Where needed, participate in and support content development and writing to promote sustainable programme growth.

KEY PERFORMANCE INDICATORS (SUCCESS MEASURES) – Building the right platform and creating lasting impact

1. Digital Learning Rollout
   • Rollout activities are executed according to approved plans.
   • Field-level technical issues are resolved within agreed response standards, reducing impact on learner progression.
   • Learner onboarding processes are executed with minimal disruption and documented consistently.
   • Implementation records and logs are complete, structured, and audit-ready.
2. Learner experience and Course Completion
   • Course completion rates meet agreed programme benchmarks.
   • Technical errors affecting user experience are minimised through effective pre-deployment testing.
   • Module testing identifies and resolves functionality issues before learner deployment.
   • Learner tracking data remains accurate, current, and reliable.
   • Completion and certification records support credible verification of knowledge and skills attainment.
   • Technical barriers contributing to learner drop-off are identified and reduced over time.
3. Operational Reliability and System Integrity
   • User accounts, enrolments, and permissions are managed accurately and within agreed turnaround times.
   • Issue logs are maintained consistently, with timely and appropriate escalation of systemic risks.
   • Reports are submitted on schedule and meet programme quality standards.
   • Reports are timely, complete, and aligned to programme standards.
   • Data discrepancies are identified and corrected proactively before reporting cycles close.
   • CHWs and trainers demonstrate sustained confidence in platform functionality and support responsiveness.
4. Professional Contribution & Collaborative Performance
   • Individual deliverables are achieved in line with agreed performance objectives.
   • Professional, solution-oriented engagement is consistently demonstrated in interactions with CHWs, trainers, and programme stakeholders.
   • Cross-functional coordination with Programme, MEL, and Technical teams is effective and contributes to timely delivery outcomes.
   • Technical capability is maintained and strengthened over time, supporting continuous improvement in learner experience and implementation quality.
5. Data and Insights Contribution
   • Digital learning data aligns with MEL frameworks and donor reporting requirements.
   • Learning analytics are reviewed routinely, and relevant trends are flagged to supervisors.
   • Quality of submitted data supports evidence-based adjustments in content delivery, learner support, or rollout strategies.
   • No significant audit or reporting findings arise from preventable data quality gaps.