Programme Intern

JOB PURPOSE

The Programme Intern will assist with the program operations and implementation of the assigned tasks and activities at the Country office level or TeleDoctor Zambia an organization that Amref Health Africa in Zambia signed a Memorandum of Understanding (MOU). You shall be reporting substantively to the Partnerships Lead at TeleDoctor Zambia and administratively to the Project Manager for Africa Health Collaborative (AHC) project at Amref Health Africa in Zambia.

PRINCIPAL RESPONSIBILITIES

• Participate in planning and implementation of project activities;
• Participate in preparation of work plans and progress;
• Participate in capacity building activities, field visits and meetings with relevant partners and stakeholders to strengthen networks and partnerships;
• Assist with routine monitoring and evaluation activities;
• Assist with periodic project review meetings and supervision with local stakeholders;
• Assist with preparation and timely submission of periodic project reports e.g.monthly and quarterly  for internal and external purposes;
• Support identification and engagement of partners (hospitals, clinics, pharmacies, labs, corporates, NGOs);
• Assist with drafting proposals, concept notes and partnership documents;
• Conduct basic market research and stakeholder mapping;
• Support coordination of meetings, health activations and outreach activities;
• Assist in coordinating virtual consultations and referrals;
• Support onboarding of healthcare providers onto the platform;
• Help manage appointment scheduling and follow-ups;
• Assist with data entry, reporting and service quality monitoring;
• Provide first-line support via phone, WhatsApp, email, and social media;
• Assist patients with bookings, medicine delivery, and lab services;
• Handle inquiries, complaints and feedback professionally;
• Escalate clinical or operational issues appropriately;
• Assist in researching and developing health content for TV, radio and digital platforms;
• Support health interviews, reporting and documentation;
• Assist in writing summaries, health articles and post-show reports;
• Support partner acknowledgements and impact reporting using appealing graphic content;
• Support pre-production (topic research, scripting, guest coordination);
• Assist during recordings (logistics, coordination, timekeeping);
• Support post-production documentation and content archiving;
• Assist with promotion of TV shows and health campaigns;
• Assist in compiling routine operational, clinical and administrative reports;
• Support compliance with basic health systems, quality standards and internal protocols;
• Assist with inventory tracking and service utilization records;
• Online meeting hosting, Including managing calendars and virtual call/ webinar management
• Project;
• Develop and present a health solutions project;
• Deliver other duties as assigned by the Partnerships Lead and Project Manager.