Job Overview
- Support in following up invoices daily from service providers on all cases pending closure as well as for ongoing case files and upload them on the M-files portal for payment processing
- Seek clarification from service providers on incorrectly billed invoices and conduct cost containment where necessary. This will entail reviewing and validating all invoices and especially the high-value invoices to identify cause for unnecessary or non-standard charges.
- Compile list of services and costs incurred for services rendered and generate interim pro-forma cost estimates for billing and invoicing by the credit control team.
- Generate final cost estimates once a case is closed especially during time critical periods such as end of month in consultation with the Medical Assistance Team
- Support in receiving and resolving all queries around billing and patient refunds as requested by the assistance partners.
- Support the Payables team with reconciliation of service provider statements of accounts hospitals especially for top tier hospitals with the assistance of the Medical Assistance Team
- Answer telephone calls in the Control Room and responding to clients in a professional manner as per AFD standards.
- Participate in Assistance Services departmental meetings as required.
- Provide administrative support as required such as ordering of office supplies
- Attend to any work-related duties as assigned.
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