Manager On Duty - Front Desk - The Little Nell

Position Summary 
The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of upper management. Ensures Forbes Five-Star standards are maintained across the guest service areas. The Manager on Duty reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until November 27, 2025 

Essential Job Functions/Key Job Responsibilities
•    Monitors and coaches the standards in all guest services positions in the Rooms Division (Front Desk, Concierge) ensuring the very best customer service for every guest every time
•    Assist with maintaining a healthy work environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines 
•    Deals with all guest-related issues as well as emergency and security situations in all areas of the hotel and ensure the General Manager and Hotel Manager aware of guest comments and complaints
•    Assists Front Desk Manager as needed with training staff
•    Relieves Concierge and Front Desk for breaks as needed to ensure continuous service 
•    Attends divisional meetings when upper management is unavailable
•    Assists with supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination 
•    Assists in emergency and security procedures as directed by management 
•    Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand 
•    Other duties as assigned