Concierge - Residences at The Little Nell

Position Summary 
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until May 10, 2026.

Essential Job Functions/Key Job Responsibilities
•    Recommend and book activities for guest’s ability/skill level and interest
•    Check guests in or out of hotel in accordance with procedures
•    Record any guest complaints or problems and notify appropriate staff individuals
•    Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
•    Coordinate with other departments daily needs or special requirements for all hotel guests
•    Responsible for maintaining cash bank and for daily settling of cash bank
•    Comply with all policies and procedures for the Concierge Department as well as Aspen One
•    Assist in emergency and security procedures as directed by management 
•    Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
•    Other duties as assigned