Ski & Snowboard School Sales and Reservations Supervisor - Winter 2026-27

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager. 

• The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be considered on a rolling basis.

Essential Job Functions / Key Job Responsibilities 

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives 
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season 
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers 
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team 
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly 
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence 
• Ensure essential information is communicated frequently and accurately across teams 
• Collaborate with other departments to enhance product knowledge and expand operational support 
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities 
• Lead employee recognition, disciplinary action, and performance management to develop staff 
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching