Reservation Agent - Aspen Hospitality

Position Summary 
The Reservation Agent provides timely and accurate service to potential guests making reservation inquires for the Limelight Aspen, Limelight Ketchum, Limelight Snowmass, Limelight Denver, Limelight Boulder, Limelight Mammoth, The Little Nell Hotel, and Residences at The Little Nell.  This role serves as a highly motivated team member ensuring guest inquiries and sales leads are answered in an appropriate fashion for the department as a whole. This position reports to the Assistant Director of Reservations.  

Job Posting Deadline
Applications for this position will be accepted until September 13, 2026.

This position is hybrid and can either be based out of our Reservations office in Basalt, CO or remote in Boulder or Denver, CO.

Essential Job Functions/Key Job Responsibilities
•    Answer inbound guest calls with expert product knowledge and exceptional service standards
•    Maintain a professional demeanor while delivering the highest caliber of guest service at every touchpoint
•    Support the daily operations of the reservations office in accordance with workload and business demands
•    Utilize available resources and systems to research and resolve reservation inquiries and guest concerns
•    Qualify callers by asking targeted questions to understand their lodging preferences and needs
•    Close each call by confirming the booking at the appropriate moment, or by capturing the caller's contact information for follow-up
•    Drive sales conversions while effectively communicating guest needs to elevate the overall guest experience
•    Send confirmation emails and relevant information for completed reservations or guest inquiries
•    Respond to all guest inquiries, whether by phone or email, within 24 hours
•    Uphold and maintain service standards consistent with Forbes Five-Star and AAA Five-Diamond recognition
•    Accurately complete bookings for all market segments, including groups, travel agents, and corporate partners 
•    Coordinate communication between appropriate departments to troubleshoot and resolve issues
•    Promptly notify management of guest comments or complaints to ensure timely resolution
•    Complete additional tasks and projects assigned by leadership, and provide support to other departments as business needs require
•    Other duties as assigned