Customer Service Representative (Tennis Academy)
Customer Service / Full-Time 800 - 1100 USD per-month-salaryJob Overview
About the Role
We’re looking for a proactive and personable Customer Service Representative to support a growing Tennis Academy that runs over 50 tennis classes each week. The ideal candidate is organized, reliable, and has great communication skills, someone who takes pride in helping clients have a seamless experience both online and on the court.
About the Role
We’re looking for a proactive and personable Customer Service Representative to support a growing Tennis Academy that runs over 50 tennis classes each week. The ideal candidate is organized, reliable, and has great communication skills, someone who takes pride in helping clients have a seamless experience both online and on the court.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email
- Manage class schedules, registrations, and updates for 50+ weekly tennis classes
- Handle Shopify orders, payments, and account updates
- Provide accurate information about programs, pricing, and policies
- Track and follow up on class changes, cancellations, or reschedules
- Coordinate with coaching staff and management for any special requests
- Assist with light administrative tasks and daily reports
Requirements
- Previous experience in Customer Service, Admin Support, or E-commerce (Shopify preferred)
- Excellent written and verbal English communication skills
- Strong attention to detail and organization
- Ability to multitask and manage multiple email threads efficiently
- Comfortable working PST business hours (Pacific Standard Time)
- Friendly, professional, and solution-oriented attitude
Preferred
- Background or interest in sports, fitness, or tennis
- Experience with tools like Gorgoues, Shopify, Gmail, Google Calendar, or CRM systems
- Previous experience supporting small businesses or coaching academies
Why You’ll Love This Role
- Join a fun, dynamic, and active team
- Enjoy a full-time, remote position with stable hours
- Grow your skills in customer service and operations
- Support a thriving tennis community and help players stay connected
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM