Senior Help Desk Manager / System Administrator
Senior Help Desk Manager / System Administrator / Full-Time 800 - 1100 USD per-month-salaryJob Overview
About the Role:
We are seeking a Senior Help Desk Manager / System Administrator to serve as the lead technical contact and team manager for our outsourced help desk operations. This role will establish and manage the help desk function for our organization through Assist World, providing Tier 2/3 support, training help desk members, and ensuring consistent service delivery across all users.
About the Role:
We are seeking a Senior Help Desk Manager / System Administrator to serve as the lead technical contact and team manager for our outsourced help desk operations. This role will establish and manage the help desk function for our organization through Assist World, providing Tier 2/3 support, training help desk members, and ensuring consistent service delivery across all users.
Key Responsibilities:
- Lead and train BPO-based help desk team members supporting Microsoft 365 and Google Workspace.
- Manage onboarding/offboarding processes, user access, and device setup.
- Oversee ticket queues, establish escalation paths, and ensure SLAs are established/met.
- Administer O365 and Google Workspace tenants, including MFA, permissions, and group policies.
- Document procedures and maintain an internal knowledge base.
- Coordinate with internal IT leadership for security, compliance, and project prioritie
Qualifications:
- 2+ years of IT support and system administration experience.
- Proficient in both Microsoft 365 Admin Center and Google Workspace Admin Console.
- Experience leading or mentoring help desk staff.
- Knowledge of DNS, email routing, and endpoint management tools (Intune, MDM).
- Strong communication and problem-solving skills.
Preferred:
- Background working in or managing an IT team.
- Familiarity with Salesforce, and hybrid Microsoft/Google environments.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM