Lead Massage Therapist
Job Overview
As a Lead Massage Therapist you will be responsible for providing Massage and Spa services to guests with unparalleled personalized service, professionalism and come with exceptional knowledge in the field of the healing arts.
Provide all massages and spa treatments as outlined in The Auberge Resorts Collection protocol manual.
Train all new therapists, coordinate sign-offs, and research/organize refresher training for the therapist team.
Develop, implement and reinforce spa treatment protocols, ensuring the protocol handbook is up to date and accurate.
Oversee consistency of services by providing continual training, monitoring product usage, and ensuring all massage therapists start and end treatments on time. Assist the Spa Manager in ensuring adequate coverage on all shifts.
Lead and motivate massage therapist team. Assist in establishing and maintaining standards of excellence in professional image and services.
Work with the Spa Manager to update the spa menu and create new spa treatments as needed. Develop an annual plan for seasonal specials and meet deadlines for launching specials.
Assist Spa Manager with overall operations of spa to ensure guest and employee areas are well organized and meet Auberge Resorts standards of cleanliness.
Ensure all massage equipment is functioning properly and make recommendations for maintenance. Work closely with the Lead Esthetician and the Spa Supervisor to collaborate on projects and share important spa information.
Take monthly product and massage supply inventory and work with the Spa Manager to order professional products.
Maintain helpful, cooperative relations with co-workers.
Explain and promote all spa and resort facilities, services and activities to guests, members and staff.
Follow-up with Spa Manager on all comments, concerns and suggestions made by staff, members and resort guests.
Perform other duties as directed, developed or assigned.
Maintain Therapist Weekly Schedule