Director of Housekeeping
Job Overview
The Director of Housekeeping at Cambridge House will shape the heart of our guest experience through meticulous care, thoughtful leadership, and refined operational expertise - setting the benchmark for cleanliness, comfort, and understated luxury in Mayfair’s newest icon.
This role calls for an inspiring leader who thrives under pressure, blending precision with intuition to create an environment that feels effortlessly elegant and genuinely welcoming. Equally invested in their team, guests, and the bottom line, the Director of Housekeeping has a unique opportunity to define operations from the ground up - building a culture that is both warm and empowering, as well as professional and precise.
Key Responsibilities:
Build a positive and accountable working culture where team members feel valued, empowered, and motivated to grow
Build, train, and inspire a team that embodies excellence, care, and professionalism.
Establish and maintain the housekeeping standards for guest rooms, suites, public areas, corridors, and laundry, aligned with Cambridge Houses’s style and luxury promise.
Lead the pre-opening housekeeping setup: inventory selection (linen, amenities, uniform), workflows, SOPs, and supplier relationships.
Oversee shift scheduling, team members deployment, and workload planning to ensure fair coverage and support team wellbeing.
Conduct regular inspections and audits to ensure flawless presentation, comfort, and cleanliness.
Monitor guest preferences and feedback to continually refine the housekeeping experience.
Track and forecast costs with precision, identifying opportunities for efficiency and savings without compromising quality.
Negotiate supplier terms and control purchasing in line with operational goals.
Align financial decision-making with wiser business performance targets and sustainability objectives.
Manage the department budget including labour costs, supplies, laundry, uniform and amenity expenses.
Collaborate closely with Operations, Guest Services and Engineering teams to anticipate maintenance/repair needs, FF&E refreshes and guest preferences.
Implement and uphold all health, safety, hygiene, and sustainability standards in line with legal requirements and best practice - including chemical handling, linen care, allergen control, and waste management.
Stay ahead of trends and technologies in luxury housekeeping, incorporating best-in-class tools and approaches to keep Cambridge House at the forefront.