Spa Attendant
Job Overview
As part of the Auberge family, you will be responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. Currently we seek a Spa Attendant with excellent customer service skills and luxury spa experience to work in a fast-paced spa environment. Must be able to work a flexible schedule including Friday, Saturday, Sundays, and holidays.
DUTIES AND RESPONSIBILITIES
Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas and supporting the service provider team to meet our standards and protocols
Work safely and create a safe environment for users of the spa facilities
Greet guests in accordance of spa standards
Stock lockers with robe, slippers, and towel and maintain guest locker assignments
Prepare an adequate supply of cold towels and serve them as directed
Report any defects in linen/towels/equipment to Spa Manager
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Handle all cleaning materials per departmental safety standards and use them per the manufacturer’s instructions
Strictly monitor all areas throughout the day and complete the daily cleaning schedule
Prepare professional body care products, set up sauna rooms, and prepare baths as needed.
Keep indoor and outdoor spa areas tidy by removing towels, cups and dishes and restocking
Consistently re-stock amenities in locker rooms, food and beverage station, and supplies for service providers
Assist in daily preparations for advance bookings
Ensure all guests and members receive the highest level of personalized experience
Transport linen carts and replenish new linen
At all times, be flexible, courteous, resourceful, and cheerful
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain a high personal appearance and hygiene standard per the hotel's grooming standards.
Attend all departmental and general meetings and briefings
All other duties as required and assigned by spa leadership