Farm Host (Guest Services Agent)

Embark on a dynamic role as a Farm Host (Guest Service Agent), where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Core Responsibilities

• Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
• Answer and direct phone calls according to company protocols
• Document guest preferences in the Opera system and communicate them to relevant departments
• Guide guests around the property and arrange on-site transportation when needed
• Address guest complaints promptly and professionally
• Process billing accurately following Front Desk procedures
• Document irregularities in the departmental logbook and alert management as appropriate
• Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
• Maintain an organized Front Desk area with all necessary materials readily available
• Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
• Build collaborative relationships within the Front Office and understand the operations of all hotel departments

Rate: $20/hr