DUAL RATE CAGE CASHIER (CASHIER+SUPERVISOR)

The Cage & Player's Club Cashier/Supervisor is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

• Delivers superior internal and external guest service the by ensuring every interaction includes service standards; and work harmoniously with fellow team members.
• Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issues players club cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Able to inform guests of and promote all aspects of the reward program.
• Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers.
• Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa.
• Maintains accountability over a cashier drawer.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease.
• Processes large amount of currency for daily impressments of the Cage, TRUs, and ATMs.
• Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs.
• Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory.
• Transports currency and coin to impress appropriate areas.
• Understands the TRUs and ATM software programs in order to correctly enter data into systems.
• Works closely with Revenue Audit to ensure accurate reporting of TITO information
• Performs minor maintenance and troublesheets minor problems related to the TRUUs, Jetsorts, and ATMs. Changes ribbon and papers on all machines.
• Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRUs.
• Maintains the control and integrity of the Cage, TRU, and ATM inventory.
• Performs all duties in a confidential manner.
• Performs duties of Cage Shift Supervisor when requested/required. Supervisor and Cage position cannot both be worked during the same scheduled shift.