Business Operation Associate - Kenya

Job Purpose

To oversee and optimize daily operations across the organization by ensuring efficient resource utilization, effective project execution, and high-quality service delivery.

Responsibilities;

Operation management

Daily to day management: Overseeing daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction.

Work with different country head across ISAT Group of company in handling operation matters.

Improving processes: Identifying areas for improvement and implementing changes to enhance productivity.

Process Improvement: Analyzing data to enhance workflow efficiency, reduce errors, and increase productivity.

Budgeting & Finance: Developing budgets, reviewing costs, and optimizing financial performance.

Team Leadership: Managing personnel, including staffing, training, and maintaining morale.

Strategic Execution: Aligning day-to-day operations with overall company objectives

Project Management:

Work with project managers / across group to ensure ed to end Project Management, by delivering Timely, Control cost, and ensuring Quality through constant customer feedback.

Monitor project progress and set deadlines

Customer Relation Management

Work with customer support manager on all customer operation related matters and the incumbent is expected to focus his / her attention on supervising day-to-day operation matters affecting customers.

Involvement in customer management and visitation to ensure customer experience satisfaction

Vendor management, Pricing & Cost Management

Vendor Management Coordination for better relationships and negotiation for favorable pricing.

Supplier Management – Cultivation and maintaining relationships with vendors and suppliers by evaluating defined SLA for negotiation on costs for purposes of cost reduction.

Cost Analysis, Implementation assessment of solutions and scheduling of solutions sold.

Compliance. Licensing and Permits:

Follow up to ensure business compliance in all the operation working closely with group person in charge of regulatory to ensure return are done on quarterly basis

Knowledge and Experience

Bachelor’s degree in business administration, Telecommunication.

At least 2+ years of experience in a similar role working in telecom industry, preferably in a fast-paced and dynamic environment

Proven track record of success in managing and improving operations

Experience in managing operation in complex environmental engaging multiple stakeholders from different countries.

Strong negotiation and conflict resolution skills

Excellent verbal and written communication skills