Work Force Manager
HybridJob Overview
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Build and maintain short- and long-term staffing plans based on forecasted volumes and business priorities.
- Analyze productivity, performance, and capacity data to recommend staffing adjustments and improve efficiency.
- Oversee scheduling, real-time management, and adherence to ensure coverage meets demand.
- Partner with CS Operations, HR, and Finance to balance headcount, cost, and performance targets.
- Provide regular reporting and insights to leadership to support strategic decision-making.
- Continuously improve workforce planning processes, leveraging data and automation tools where possible.
Requirements:
- Bachelor’s degree in Business, Economics, or a related field.
- 3+ years of experience in workforce planning, capacity management, or operations analysis.
- Strong analytical and problem-solving skills.
- Good knowledge of Excel or Google Sheets, experience with reporting or WFM tools is a plus.
- Ability to analyze data and provide clear recommendations.
- Strong communication skills and ability to work with different teams (Operations, HR, Finance).
- Organized, detail-oriented, and able to manage multiple priorities.
- Proactive attitude with an interest in improving processes and using automation.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.