Technical Support Manager
HybridJob Overview
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
The Technical Support Manager will play a crucial role in leading and managing our Technical Support team, which includes members located in Australia, Poland, Bulgaria. This position requires a dynamic leader with exceptional managerial skills to own and optimize support processes, ensure efficient team operations, and foster a collaborative and inclusive team environment.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
The Technical Support Manager will play a crucial role in leading and managing our Technical Support team, which includes members located in Australia, Poland, Bulgaria. This position requires a dynamic leader with exceptional managerial skills to own and optimize support processes, ensure efficient team operations, and foster a collaborative and inclusive team environment.
What you'll be doing:
- Leading and managing the Technical Support team (spread across the world), providing mentorship and guidance to team members.
- Owning and optimizing technical support processes, ensuring alignment with company goals and efficiency.
- Fostering a collaborative team environment to resolve issues and improve overall service quality.
- Motivating and supporting team members in their professional development and growth.
- Ensuring adherence to SLAs and performance metrics.
About you:
- 3+ managerial experience in a technical support or IT service management environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience with process improvement and optimization.
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus,
- Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus.
- Experience with DevOps/SRE is a plus.
- English level B2 or higher.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.