IT Service Desk L1 (Dubai)
OfficeJob Overview
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Receiving and resolving user requests within the scope of IT support.
- Preparing user equipment and performing diagnostics before sending devices for repair.
- Creating and maintaining up-to-date user instructions and documentation.
- Managing access to internal services and applications.
- Administering the corporate messaging and email systems.
- Maintaining accurate IT asset inventory records and ensuring proper documentation.
- Assisting with device management and troubleshooting.
- Supporting the setup, maintenance, and enhancement of audio-visual systems in meeting rooms.
Requirements:
- Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users.
- Proficiency in operating systems (Windows, macOS, Linux), including installation, maintenance, and troubleshooting.
- A responsible, detail-oriented approach to assigned tasks.
- Hands-on experience managing global corporate IT systems (e.g., Google Workspace, mobile device management tools such as ManageEngine, and identity providers such as Okta).
- Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
- Strong written and verbal communication skills.
- Experience working with IT Asset Management systems.
- Ability to work independently in a self-driven role within a technology-focused environment.
- Experience troubleshooting hardware, software, and network-related issues.
- Familiarity with networking fundamentals (TCP/IP, VPN, etc.).
- Basic understanding of internet telephony technologies.
Will be an advantage:
- Solid knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc..
- Understanding of ITIL principles.
- Experience working with Jira and Confluence.
- Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
- Experience selecting, installing, and configuring audio systems in meeting rooms.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you -because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health Benefits: We’ve got your back with a medical insurance plan. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.