Operations Coordinator

The Operations Coordinator is responsible for providing support to the overall Commercial Operations function and Commercial Client Services Leaders. This includes tracking and aiding in adhering to a variety of organizational deliverables, auditing processes, and ensuring best practices are shared across leaders.  

Duties and Responsibilities:

• Pull reports and data from organizational dashboards to provide to auditors.
• Track productivity metrics to ensure the team meets Service Level Agreements (SLA):
  • Help monitor fill goals have been entered.
  • Assist w/ & ensure teams are forecasting appropriately.
• Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
• Create and send weekly communication to Client Services Leaders ensuring adherence to different organizational deliverables and initiatives.
• Provide other administrative support to Commercial Operations and client services leaders as needed.
• Training & Content Localization -  Adapt global training materials and communications. Deliver localized training programs. Facilitate knowledge-sharing sessions to encourage the adoption of new tools and methodologies.

• Other duties as assigned.