Client Services Manager

As Client Services Manager, you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters, you will drive recruitment excellence, influence business outcomes, and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.

• Work Location: Tokyo, Japan
• Work Arrangement: Hybrid work model (3–4 days, or less per week onsite), flexible depending on business needs and team alignment.
• Languages Required: 
  • Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
  • English: Business‑level proficiency
• Working Hours:
  • Monday to Friday, 9:00 AM – 6:00 PM (Non-core flexible working hours) 

Team Leadership

• Lead and coach a high-performing recruitment team
• Set clear performance standards and goals; proactively address gaps
• Conduct regular 1-1s, team meetings, and performance reviews
• Foster an inclusive, collaborative environment that inspires excellence

Client Partnership

• Build strong relationships with key stakeholders across client organizations
• Partner with internal Cielo teams and client leaders on implementations
• Participate in client meetings, sharing insights and addressing service gaps
• Deeply understand client organizational structures and needs

Strategic Delivery

• Develop recruiting metrics and analytics (time to fill, cost per hire, candidate satisfaction, etc.)
• Manage programs, events, and campaigns to build candidate pipelines
• Drive comprehensive hiring strategies including passive outreach and recruitment marketing
• Leverage cutting-edge recruitment technologies and Cielo resources
• Oversee P&L management and Cielo-specific reporting
• Drive continuous improvement and process standardization

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.