DEPUTY DIRECTOR OF TRAINING DEVELOPMENT

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The New York City Department of Homeless Services (DHS) is the largest Organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Office of Program Development and Implementation (OPDI) is a unit within the Office of Program Development, a part of DHS’ Executive Office. OPDI was established to make system improvements and enhancements by developing programs, policies, procedures, and training; supporting implementation; and monitoring and evaluating performance.

The Department of Homeless Services (DHS) is recruiting to hire one (1) Administrative Staff Analyst NM to function as a Deputy Director of Training Development who will:

- Identifying and engaging internal and external stakeholders to determine agency training needs.

- Liaising with internal and external stakeholders to resolve roadblocks and ensure training courses or programs are developed within prescribed timelines.

- Customize and configure courses within ABSORB and The Agency’s Learning Management System, to ensure courses are deployed to the correct audience.

- Maintain and troubleshoot issues within ABSORB to meet organizational training needs, including managing content and user roles.

- Enhancing ABSORB reporting to ensure Agency compliance with training requirements.

- Developing job aids to memorialize the ABOSRB functions that are critical for DHS training operations.

Hours/Schedule: Monday-Friday 9:00am -5:00pm

ADMINISTRATIVE STAFF ANALYST ( - 1002A