College Aide- Help Desk Technician

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities :

Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.


Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.

Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms
and Auditorium.

Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and
peripherals for all DYCD staff at the 2 Lafayette St. ,123 William St. and 59 Maiden Lane locations.

Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.

Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from
Home Program.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B