Change Manager

Position Summary

The Water Revenue Bureau Change Manager will be instrumental in leading and overseeing all aspects of project change management within the Water Revenue Bureau. This role requires close collaboration with IT teams and business units to ensure seamless implementation of changes to IT systems, infrastructure, operational processes, policies, and cultural initiatives — ensuring engagement and adoption to maximize organizational operations.

As a key member of a multidisciplinary team, the Change Manager will engage with stakeholders across IT Operations, Information Security, Philadelphia Water Department Operations, and Water Revenue Bureau Operations throughout the City of Philadelphia.

Essential Functions

• Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes.

• Effectively communicate change initiatives to operations and partner teams to foster alignment and ensuring engagement and adoption to maximize organizational operations.

• Manages and coordinates all activities necessary to control, track and audit Changes. Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
• Facilitate regular CAB (Change Advisory Board) meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process.
• Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions.
•    Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
• Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement.
• Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
• Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency to stakeholders and senior management.

•  Responsible for the education of the Change Management process.

Competencies, Knowledge, Skills and Abilities

•    A minimum 5 years proven experience in change management role.

•   Experience with and knowledge of change management principles, methodologies and tools

•    A solid understanding of how people go through a change and the change process.
•    Excellent project management skills.
•   Exceptional communication skills, both written and verbal

•   Excellent active listening skills

•   Ability to establish and maintain strong relationships

•   Ability to influence others and move toward a common vision or goal

•   Flexible and adaptable; able to work in ambiguous situations

•   Resilient and tenacious with a propensity to persevere

•   Organized with a natural inclination for planning strategy and tactics

•    Analytical thinking and problem-solving skills.
•   Able to work effectively at all levels of an organization

•   Must be a team player and able to work collaboratively with and through others