Community Organizer Supervisor

Reporting to the NCAC Deputy Director, the NCAC Manager is a key position in making our City safer, cleaner, and greener. The Manager is responsible for managing the NCAC Organizers and staffing the Neighborhood Action Center, tracking and handling important issues in the Community, and building relationships with residents and stakeholders throughout the district.

Essential Functions

• Promote awareness of Neighborhood Community Action Centers, so residents know where they are located, what services are offered, and how they can access support.
• Develop and manage social media content across multiple platforms to increase visibility, build community trust, and highlight key initiatives.
• Tell the stories of NCAC's impact, including resident success stories and examples of problem resolution, to illustrate what residents can expect from engaging with Action Centers.
• Drive resident engagement by creating communications campaigns designed to bring people into the Action Centers.
• Develop written materials and talking points for leadership, public meetings, canvassing operations, and outreach events.
• Write and design canvassing materials (flyers, scripts, door hangers) to support outreach campaigns in targeted neighborhoods.
• Create press releases, newsletters, reports, and website content that reflect the mission and values of NCACs.
• Coordinate media relations, including responding to press inquiries, preparing spokespeople, and organizing media opportunities.
• Plan and execute communications strategies for monthly public meetings in each district to ensure high community awareness and attendance.
• Support internal communications to ensure NCAC’s staff and partners have consistent, accurate messaging.
• Ensure accessibility and inclusivity in all communications materials, reflecting the diversity of Philadelphia’s communities and the City’s equity priorities.
• Measure communications impact, using analytics (social media reach, event attendance, canvassing engagement) to inform strategy and improve effectiveness.
• Other duties as assigned.

Required Competencies, Knowledge, Skills, and Abilities

• Previous experience in communications, public relations, or media relations roles, preferably in a government or public sector setting.
• Strong writing and editing skills, with the ability to craft clear and compelling messages for different audiences.
• Proficiency in digital communication tools and social media platforms.
• Ability to work collaboratively in a team environment and manage multiple projects with attention to detail.
• Attributes:
• Proactive and organized, with the ability to implement communication plans and adapt to changing priorities.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Commitment to upholding organizational values of transparency, accountability, and public service.
• A passion for community engagement and the ability to convey the office's mission and initiatives effectively.