Low Code Specialist

Essential Functions (but not limited to)

• Low-Code Solution Leadership and Standards

• Serve as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery.
• Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff.

• Application Configuration and Support

• Build and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms.
• Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows.

• Service Catalog: Technical Content

• Provide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog.
• Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy.
• Flag license or seat availability issues observed during configuration work.
• Flag platform limitations that should be reflected in the catalog's guidance on when a tool is not the right fit.

• Department-Facing Support

• Participate in department meetings when application requirements or user feedback are being discussed.
• Help departments understand how configured solutions support their business processes, and provide clear explanations of application functionality to non-technical users.

• Requirements and Design Support

• Work with Technical Relationship Managers and department stakeholders to understand and translate department requirements into functional and technical specifications.
• Document workflows, data fields, users, roles, reports, dashboards, notifications, and approval steps.
• Support prototype development and configuration changes.

• Testing and Implementation

• Lead user acceptance testing, including verifying that forms, reports, dashboards, permissions, notifications, and workflows function as intended.
• Document testing results and resolve or escalate issues as needed.

• Training Partnership

• Serve as the technical content lead when a platform crosses an established adoption threshold and is handed to OIT's training team for standing training coverage.
• Convert user guides and administrator guides into training-ready materials.
• Review training materials developed by OIT's training team for technical accuracy before delivery, and support training delivery as needed.

• Governance and Documentation

• Follow OIT standards for application design, security, data handling, accessibility, documentation, and supportability.
• Ensure user roles and permissions are configured based on approved access requirements.

• Continuous Improvement and Delivery Capacity

• Identify common application patterns across departments and recommend reusable components and standard application models.
• Support improvements to low-code governance, delivery methods, documentation, and support processes.
• Track application performance, adoption, support needs, and enhancement requests across the full department portfolio.

• Platform Experience

  The IT Specialist 3 should have working knowledge of, or the ability to learn, platforms such as:

• Quickbase
• Microsoft Power Platform
• Power Apps
• Power Automate
• Power BI
• Power Pages
• Copilot Studio
• Salesforce Platform
• Microsoft Dynamics 365
• Creatio
• Airtable Enterprise
• SmartSuite
• Retool
• Appian
• Mendix
• OutSystems
• ServiceNow, where appropriate
• AI-assisted application builders
• AI-assisted CRM tools
• Comparable approved low-code, no-code, workflow, CRM, or reporting platforms