Customer Engagement Manager - Guadalajara, MX

Job Title: Customer Engagement Manager (CEM)

• Location: Guadalajara, Mexico
• Experience: 4–8 Years

Role Summary

We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply chain customers. This role focuses on strengthening existing partnerships, ensuring successful delivery of Microsoft-based solutions, and identifying opportunities to expand services. The CEM will work closely with delivery, sales, and customer stakeholders to drive long-term value and customer success.

Key Responsibilities

• Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
• Drive account growth by identifying expansion opportunities within existing engagements.
• Collaborate with delivery teams to ensure successful implementation and customer outcomes.
• Support cross-selling and upselling initiatives in partnership with sales teams.
• Monitor account health, manage risks, and proactively resolve escalations.
• Conduct regular business reviews and align solutions with customer objectives.