International Customer Support Specialist in BI BO

MISSION :

Back Office Information activities for countries within the Coface Group regions in a Shared Services
context Smooth processing of the international BI orders, Easy Magic & Portfolio Identification; Facilitation of the cooperation with BI providers and the process of invoices validation; Internal customer support in terms of product content and TATs.

MAIN RESPONSIBILITIES:

• Perform Auto Easy Match and share results via ST tool, Easy Manual, Auto Iconisation & Manual Identification Upon receiving the file from PI team.
• Automatic matching performed with the requester provided company details with Name, address & Legal ID.
• Preparation and delivery of international credit reports
• Cooperation with international suppliers
• Cooperation with international Coface offices
• Data entry or import of files into Coface systems
• Control of the ordering process and data quality, including clarifying possible discrepancies and
• irregularities with foreign suppliers, complaints about reports that deviate from the standard
• After-sales service for internal customers
• Preparation of reports and statistics

Process and control:
Identify and implement process changes that generate workflow efficiencies and productivity gains
Ensure that all required information is captured in group tools in an accurate and timely manner

Risk and compliance:
Adhere to compliance standards set by Coface and external regulators
Adhere to and comply with IT security policies at all times

Career perspective
Potential career opportunities within the company CONTEXT AND ENVIRONMENT

Compliance:
- Ensure compliance with regulations and procedures as laid down by Coface and external regulators.