Head of Account Management

Lead. Influence. Grow. Shape client success across the Baltics.

Are you a strategic leader with a passion for building strong client relationships and driving business growth?

Join Coface — a global leader in trade credit insurance and business information — and — take ownership of a high-impact role where your leadership will directly shape client success and commercial performance across Lithuania, Latvia, and Estonia. 

Your mission

As Head of Account Management, you will lead and elevate a team responsible for maximizing the value of our existing client portfolio while ensuring exceptional customer experience and business growth.

What you’ll do

• Lead & inspire a high-performing team
  Coach, develop, and motivate Account Managers to drive excellence and continuous growth
• Own client portfolio performance
  Ensure top-level client satisfaction, retention, and revenue expansion
• Drive commercial opportunities
  Identify upselling, cross-selling, and new product development opportunities based on data and market insights
• Deliver actionable insights
  Monitor KPIs across the Baltics, identify gaps, and implement improvement plans
• Collaborate across functions
  Work closely with internal stakeholders to ensure alignment and operational excellence
• Strengthen Coface’s market presence
  Represent the company in the local business community and build strategic relationships
• Manage key partnerships
  Develop and maintain relationships with intermediaries and partners
• Report & influence
  Prepare key reports and insights for regional and group-level leadership