Account Manager, Commercial

The Account Manager is responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales. This role serves as the primary point of contact for clients & brokers, ensuring exceptional service delivery, strengthening client relationships, and identifying opportunities for retention and organic growth.

The ideal candidate is client-focused, commercially minded, and experienced in managing complex accounts while collaborating cross-functionally to deliver value.

Customer Relationship Management:

• Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
• Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilizes a consultative approach in determining the most effective coverage for a particular client’s need in administering pricing tools in preparation for bids. 
• Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.
• Communicates client needs and demands to Coface.
• Delivers critical data to the client; translating key information into client needs.

Account Management:

• Acts as a central point of contact for the client and/or its intermediaries.
• Owns the renewal process for assigned client portfolio, including preparation, negotiation, and execution.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develops and executes cross-selling strategies to Coface’s existing clients
• Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.
• Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.
• Collaborates to ensure timely renewal of policies, confirms all contractual documentation and full compliance with company rules and external regulators.
• Identifies opportunities to grow business with existing clients.
• Coordinates with supporting staff members to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Services multiple clients concurrently, often meeting deadlines
• Documentation of client interactions in efforts to identify needs

Market Knowledge:

• Establishes and ensures credibility with clients by clearly articulating detailed current market conditions, and aligns with the Coface value proposition vs our competitors.

Communication:

• Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.