Account Manager - Business Information

MISSION:

Responsible for the retention and development of ongoing relationships between Coface and its key clients in order to:
- Secure the existing business with the clients and grow the accounts by penetrating more volume from the key clients
- Play a key role between the key clients and internal cross functions to provide high standard service to the clients.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service
problems as indicated by clients or partners;
• Attracts potential customers by answering product and service questions and suggesting information about other products and services;
• Be in contact with clients and partners on product or service problems by clarifying the customer’s complaint, and providing the best solution to solve the problem, following up to ensure resolution;
• Timely resolution of customer grievances in Turnaround time indicated in contracts;
• Coordinate with Legal / Compliance departments in resolution of regulator complaints;
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents;
• Follow up with clients on actual usage of reports and discuss potential increase of new reports;
• Prepare presentations, Graphs and analytical reports as required;
• Be responsible for negotiations with clients on renewal of contracts and pricing;
• Responsible for derogation request if required on products, contracts and pricing.

TECHNICAL:

• Demonstrates proactive attitude with client Focus

• Demonstrate ability to complete task accurately and on time with minimum supervision. 

• Demonstrates teamwork both with function and across functions to achieve the overall company goals
       
• Able to understand the problem and effectively communicate the solution to the commercials/customers 
                                                                    
• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients  

• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.

• Strong interpersonal skills and able to work well with all levels across the region

• Provide input to ensure ongoing improvements and developments of existing workflows for the  commercial team