Business Relationships - Risk Analyst (East & West Africa)

As a Business Relationships - Risk Analyst, you will be part of a support resource team responsible for delivering standardised services to internal business units, with a focus on processing and reviewing Business Relationship Management System (BRMS) cases. You will ensure all cases are completed accurately, efficiently, and in line with Deloitte’s policies and standards.

Key Responsibilities

• Process and review BRMS cases for firm and individual business relationships.
• Ensure all BRMS documentation is complete, accurate, and meets layout and quality standards.
• Validate and circulate BRMS cases, ensuring sufficient, relevant, and reliable information is included.
• Track all correspondence and ensure timely finalisation and notification of BRMS cases (within 2 to 7 days).
• Escalate cases as required and follow up on outstanding information to ensure timely resolution.
• Assist team members and provide support where additional training is needed.
• Monitor mailbox requests, assign emails appropriately, and ensure prompt responses.
• Communicate regularly with management regarding problem areas and keep them updated.
• Demonstrate a strong understanding of how BRMS cases impact the firm’s products and services.
• Assist with general and ad-hoc tasks as delegated.