Assistant Manager – East Africa – Conflict Checks and Client Acceptance & Continuance

What you will do

1. Monitoring of Conflict Check and Client Acceptance Queues 

• Oversee and track the status of conflict checks and client acceptance requests using dashboards.
• Identify training needs and allocate work within the team.
• Ensure timely, high-quality completion of all checks.
• Guide and support Risk Analysts, and initiate training where required.

2. Review of Conflict and Client Acceptance & Continuance Checks 

• Review and validate checks for quality, accuracy, and compliance with firm policies (DPM 1420, 1430, 1510, 1540, 1610).
• Maintain updated records and databases.
• Apply critical thinking to identify issues and suggest process improvements.
• Support ARIeS system enhancements and ensure all responses are properly tracked.

3. Average Handling Time of Conflict Checks 

• Support team members to ensure conflict checks are completed within required timelines (2–5 days for non-audit, 6–10 days for audit).
• Monitor and report on cases exceeding target timelines.

4. Communication with Team and Management 

• Maintain regular communication with management on issues and updates.
• Keep the team informed of process changes and important matters.

5. Attending and Contributing to Additional Activities 

• Assist with general and ad hoc tasks, training, and presentations.
• Consult on related areas and proactively suggest improvements.