Assistant Director, Quality Assurance (Monitoring & Evaluation)

Job Summary

The Assistant Director, Quality Assurance (Monitoring and Evaluation) will lead the development, execution, and continuous strengthening of the organisation’s quality assurance and M&E systems to ensure high standards of patient care, service delivery, and organisational performance. This role focuses on improving clinical outcomes, enhancing operational efficiency, and promoting a culture of continuous quality improvement. Through robust monitoring frameworks, data-driven evaluations, and organisation-wide quality initiatives, the position ensures that services meet established quality benchmarks, national health standards, and patient safety expectations.

Responsibilities

• Design and implement comprehensive monitoring and evaluation frameworks to track service delivery quality, patient outcomes, operational efficiency, and strategic performance indicators.
• Lead development and periodic review of quality assurance tools, standards, SOPs, and clinical governance protocols across the organisation.
• Coordinate routine quality assessments, patient safety audits, data quality reviews, and performance evaluations across clinical and non-clinical units.
• Analyse quantitative and qualitative data to identify performance trends, quality gaps, risks to patient outcomes, and opportunities for improvement.
• Produce high-quality dashboards, evaluation reports, and performance briefs to inform leadership decision-making and strategic planning.
• Support clinical and operational teams in implementing quality improvement projects, root cause analyses, and corrective/preventive action plans (CAPA).
• Strengthen organisational adherence to national quality and patient safety standards, accreditation requirements, and continuous quality improvement practices.
• Lead capacity-building initiatives on M&E principles, quality improvement tools, data utilisation, and performance reporting.
• Facilitate multidisciplinary quality review meetings, morbidity and mortality reviews, and patient safety learning forums.
• Collaborate with department heads to embed quality culture, improve workflow efficiency, and ensure sustained performance improvement.