Customer - Senior Consultant - Customer Strategy & Design

This position supports the Engagement Manager in delivery of services to / at client premises on delegated engagement / project. Hypothesis development - This would include Customer and market segmentation, Application of methods, Trends and forecasting capability, Problem solving, Analytical capability, Financial modelling, Storyboarding and Report writing.

Key Performance Areas

• Defines the Market  - Ability to analyze the external environment and appreciate its importance in the formulation of an organization’s strategy
• Shapes the Strategy - Ability to help shape a client’s strategy by providing insights to help them create an advantaged position in the market
• Develops Sector and Offering Knowledge - Ability to build sector and market offering knowledge and apply it to influence a client’s strategic direction
• Strategic Impact - Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Budgets / Profitability - Maintains quality and timeous delivery as per SLA
• Solutioning - Ability to operate in an ambiguous environment and work independently

Leadership Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross Consulting / Core Professional Capabilities

• Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience
• Knows the Business and Sector - Ability to understand how business functions operate and how sector trends impact a client’s business
• Analytical Thinking & Problem Solving - Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the client’s business strategy
• Financial Acumen - Ability to incorporate financial information when evaluating strategic options
• Client Presence - Ability to deliver key messages with clarity, confidence and poise to instil confidence in clients
• Logical Structuring - Ability to organize insights and define a logical flow to tell a story when presenting recommendations
• Global Mind-set  - Ability to apply a global and diverse perspective to problem solving
• Technology Fluency - Ability to apply technical knowledge to address client business challenges