Sales and Service Lead

1. Client Engagement and Delivery

• Lead end-to-end Salesforce transformation projects, ensuring delivery of high-quality, innovative solutions that meet client objectives and leverage AI technologies to drive speed and impact.
• Serve as a trusted advisor to senior stakeholders, building and maintaining strong client relationships, and helping clients understand how AI and Salesforce can transform their business.
• Oversee all phases of project delivery, including scoping, design, build, testing, deployment, and post-implementation support, with a focus on integrating AI-driven capabilities where appropriate.
• Champion Agile delivery principles, facilitating effective sprint planning, backlog prioritisation, and continuous improvement, while exploring opportunities to accelerate delivery through AI tools and automation.

2. Team Leadership and Development

• Manage, mentor, and develop multidisciplinary teams, fostering a collaborative culture that encourages experimentation and adoption of AI technologies.
• Oversee resource planning, performance management, and professional growth of team members, supporting upskilling in AI, automation, and Salesforce advancements.
• Promote knowledge sharing and support the development of Salesforce and AI expertise within the team.

3. Business Development

• Identify and pursue growth opportunities within existing and new client accounts.
• Support business development activities, including proposal writing, client presentations, and solution design.
• Contribute to Deloitte’s go-to-market strategies and help expand the practice’s footprint in target industries.

4. Strategic and Technical Expertise

• Provide deep industry insights (Financial Services, Retail, or Telecommunications) to shape client solutions and strategic direction, integrating AI to create competitive advantage.
• Oversee the design of scalable, effective Salesforce solutions, ensuring alignment with client needs, platform best practices, and opportunities for AI-driven innovation.
• Stay abreast of Salesforce innovations, AI advancements, and industry trends, contributing to Deloitte’s thought leadership and service offerings.
• Manage engagement financials, risk, and quality assurance throughout the project lifecycle, leveraging AI technologies to optimise processes and deliver measurable results.