Helpdesk Analyst (Level 1/2)

About this team: 

Our IT team is a highly skilled and collaborative group who strive to add real value to a firm where we believe we are better working together to achieve results. We provide technology support and solutions for an organisation of over 1700 people nationwide. 

Your typical day will include: 

• Assist end-users with hardware and software issues, troubleshoot network and system errors, and provide guidance on best practices. 
• Respond promptly to helpdesk queries and resolve incidents efficiently.  
• Collaborate with other IT professionals to implement and maintain IT solutions. 
• Manage user accounts and permissions.  
• Install, configure, and update software and hardware. 
• Document solutions and share knowledge to enhance the team’s capabilities.