Financial Services Transformation Associate Director

About this team: 

Our team works alongside the private sector to optimise operational performance and drive transformative change drawing on Deloitte’s business expertise, technology capabilities and deep industry and sector insights.  

We are growing rapidly and looking for talented people to join our Auckland-based team. Our people have widely varied backgrounds but are united by a passion for creating a lasting impact for our clients. 

At Deloitte, the success of our business is founded on recruiting the best people who share our values and relish the opportunity to embrace change, making a difference on every engagement. 

We are committed to fostering a diverse and inclusive culture. We are fair in our behaviours and our policies promote equal opportunity for all. 

What will your typical day look like? 

You will work directly with senior client executives to shape, lead and accelerate complex transformation programmes that deliver measurable operational and commercial outcomes. You will play a key leadership role across engagements, combining strategic thinking with practical delivery expertise to help clients solve their most important operational challenges. 

As an Associate Director, you will lead multidisciplinary teams spanning business, technology, data, AI and change, while supporting Directors and Partners with client relationship development, practice growth and commercial leadership. You will be expected to contribute as both a trusted advisor and hands-on transformation leader, helping clients move from strategy through to implementation and value realisation. 

• Build trusted relationships with client executives and senior stakeholders, acting as a strategic advisor on operational performance, transformation priorities and enterprise change initiatives. 
• Lead the identification and development of value creation opportunities, investment cases, transformation strategies and business cases that deliver measurable outcomes for clients. 
• Lead large and complex transformation engagements, directing multidisciplinary teams to redesign processes, operating models and ways of working that improve productivity, customer outcomes and organisational performance. 
• Guide clients in the adoption of emerging technologies, including AI, workflow automation and advanced analytics, identifying opportunities to improve efficiency, effectiveness and customer experience. 
• Support business development activities, including client relationship management, proposal development, market engagement and identification of new opportunities within existing and prospective accounts. 
• Coach and develop high-performing teams, providing clear direction, constructive feedback and opportunities for professional growth while fostering an inclusive and collaborative team culture. 
• Support financial services clients to address challenges across customer operations, distribution, claims, servicing, policy administration, lending, compliance, risk and operational resilience and efficiency.