AI/ML Engineer

We are looking for an innovative AI/LLM Engineer to drive the advancement of our conversational AI capabilities. You'll join our Tech&Product team as an AI/LLM Engineer, focusing on prompt engineering, multi-agent orchestration, automated testing, and deploying integrations in production with LLM systems. You'll work closely with Backend Engineers to deliver world-class AI experiences to end users.

What will you do?

Core Development

• Design, optimize, and version prompts for production voice and chat LLM applications
• Architect and orchestrate multi-agent systems for complex conversations
• Build automated testing and validation frameworks for LLM outputs
• Implement prompt versioning, storage, and retrieval systems

System Integration & Deployment

• Collaborate with Backend Engineers to deploy and scale LLM-based systems
• Integrate LLMs with communication APIs (Twilio, WhatsApp, ElevenLabs)
• Implement RAG (Retrieval-Augmented Generation) solutions and vector search for multilingual environments
• Monitor performance metrics and conversation quality

Research & Innovation

• Research and prototype multi-agent frameworks (open-source and commercial)
• Experiment with cutting-edge conversational AI and real-time speech processing techniques
• Contribute to evolving the team's LLMOps best practices
• Continuously improve conversational quality, RAG pipelines, and reduce latency