Customer Success Team Manager | Enterprise

As Customer Success Team Manager your main responsabilities will be:

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts;
• Develop, coach, and elevate the team’s seniority, as well as hire high-performance talent with a strong focus on efficiency and results;
• Engage directly with Enterprise clients at key moments in their journey (strategic renewals, critical risks, expansion opportunities, or solution redesigns);
• Act as a structured bridge between clients and the Product team, contributing insights to drive solution evolution and roadmap prioritization;
• Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey;
• Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent target achievement;
• Ensure product adoption through data-driven and personalized customer journeys;
• Identify and structure expansion opportunities within the active customer base;
• Reduce churn through structured action plans, combining data analysis and active customer listening.