Job Overview
- Provides consistent and comprehensive case management
- Provides guidance and assists customers with job search strategies, personal career advisement, and training needs
- Helps customers identify and work with barriers to employment
- Conducts searches for suitable job openings for clients, comparing client qualifications with employer's requirements
- Develops a wide variety of job opportunities for candidates
- Develops and maintains detailed knowledge of the local labor market
- Maintains accurate and complete records and ensure smooth transition of cases across services and programs
- Responsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action
- Collaborate with community partners in designing and marketing programmatic information, services and events for the purpose of recruitment and awareness
- Assesses the need, authorize, and facilitate appropriate support services
- Demonstrates strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career Advisement
- Responsible for maintaining high standards of confidentiality, including information relating to customers, employees and/or contacts
- Ensures that highest quality, individualized services are delivered to the customer
- Ensures protection and confidentiality of participants’ rights
- Successfully documents customer success stories internally and externally
- Other duties as assigned
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