Lead Case Management Coordinator

This position performs supervisory functions overseeing a team of case managers and supporting program quality. This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. Acts as a mentor for new staff and provides training in policy/procedures. Assists Project Director in managing program activities and executing special projects.

• Explains and interprets regulations, policies, and procedures for staff.
• Handles "daily" supervision of assigned case managers and their workloads/schedules, including making recommendations involving the hiring, firing and discipline of those staff under his/her direction.
• Resolves problems encountered during daily operations and determines appropriate solutions.
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.
• Review current procedures, assists in the development or revision of needed procedures.
• Provides work instruction and assists employees with difficult and/or unusual assignments.
• Manages and maintains a caseload.
• Assists with data requests and performs analysis on current demographics and outcomes.
• Assists with special projects such as scheduling of workshops, developing check in activities and developing social media sites.
• Supports quality assurance activities and the growth of assigned case managers.

• Performs additional duties as assigned