Job Overview
- Oversees caseload of customers to ensure positive outcomes
- Provides intake services for applicants seeking subsidized child care services
- Accepts and coordinates referrals for child care from authorized referral sources
- Determines, verifies, and documents eligibility and notifies parents of their eligibility status
- Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
- Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
- Enrolls children in child care settings, as appropriate
- Authorizes payment to eligible parents presenting appropriate qualifying documentation - Assesses parent fees
- Implements client service, fund utilization, enrollment, and service priority strategies
- Explains parents' rights and responsibilities and explains attendance responsibilities
- Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource
- Enters client and case eligibility, demographic, and service information into the designated system
- Assists and prepares responses for quality assurance monitoring
- Provides process informational support/instruction to parents as needed
- May coordinate the recruitment, processing, and monitoring of local area relative providers
- Other duties as assigned
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