Customer Service/Front Desk (816510) $18.50

Key Responsibilities

Front Desk & Customer Service

• Greet all visitors with professionalism, warmth, and a customer-centered approach.
• Check in participants, employers, and visitors and direct them to the correct staff or partner agency.
• Provide accurate information regarding SC Works services, workshops, job search resources, and partner programs.
• Manage lobby flow to ensure a welcoming, organized, and safe environment.
• Maintain confidentiality and follow WIOA, SC Works, and Equus policies for customer service and PII.

Administrative & Operational Support

• Answer multi-line phone calls and respond to inquiries via phone and email.
• Maintain the SC Works lobby resource notebooks and keep all information up to date.
• Keep lobby screens updated with current announcements, job fairs, hiring events, partner events, deadlines, and community resources.
• Assist staff and partners with printing, scanning, copying, or directing customers appropriately.

Outreach, Communications & Media

• Develop flyers for center events, partner activities, hiring events, workshops, and community programs.
• Create short promotional videos to highlight:
  • SC Works services
  • WIOA success stories
  • Center activities and events
  • Partner programs
• Design social media–ready graphics using creation tools such as Canva, Biteable, or similar platforms.
• Coordinate with WIOA and partner staff to promote events, ensuring outreach materials are accessible and professionally presented.

Data Tracking & Reporting

• Track foot traffic, referrals, workshop attendance, and other metrics using Excel.
• Maintain accurate logs of daily center activity, visitor needs, and follow-up requests.
• Provide weekly and monthly summaries of customer volume and engagement trends as needed.
• Assist with data collection for board reporting and center performance tracking.

Program & Partner Support

• Support WIOA, Wagner-Peyser, Veterans Services, DSS, Vocational Rehabilitation, Adult Education, and other partners with participant flow and communication.
• Help ensure that partner schedules, workshop calendars, and center announcements are accurate and updated.
• Assist with preparation for center-wide events such as job fairs, open houses, industry tours, and partner presentations.
• Develop PowerPoint presentations for use by WIOA staff, partners, and center leadership.