Job Overview
- Analyze current processes and make recommendations as needed to drive enhancements efficiencies Support Operation Team relationship with Point of Care (POC) account manager and communicates enhancements/updates
- Point of Care development support: support operations: what do you need to manage your business
- Point of care training to Branches: Provide onsite and virtual training.
- Conduct focused audits and support with development of POC to drive compliance within systems
- Point of care standard process review and updates
- Point of care subject matter expert (SME) training, and ongoing support; and maintain current SME guide and resources
- Support growth and Integration to Equus systems Training development/documentation Training-Recorded sessions
- Utilization training/support: Scheduled & Served hours to support growth
- Partner with QA as needed
- Process improvement, i.e., standard process development and training
- Provide oversight of current system usage and compliance which includes: Populate/review queries and provide detailed identification of any deficiencies.
- Engage with team to drive change or enhance compliance with current policies and procedures. Mobile app usage
- Other duties as assigned
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