Job Overview
- Counsels and assists customers regarding job search strategies, personal career advice, and training issues. Identifies and works with barriers to employment, and sets professional goals and plans.
- Identify outside resources, programs, and other services for customers if needed.
- Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program
- Enters all relevant data such as enrollment, case management notes, job placement data, follow-up information and service delivery activities are accurately captured and entered into computer tracking system.
- Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner.
- Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
- Identifies training needs and ensures appropriate training
- Provides assistance in intake and eligibility, determines eligibility, and collects necessary documentation to demonstrate a customer’s eligibility for program services.
- Performs case management duties in compliance with WIOA program regulations and requirements.
- Assists WIOA customers with their enrollment and participation in post-secondary duties to ensure they meet specified program objectives.
- Provides motivational support to customers during the job search process or while they attend post-secondary training.
- Assist students with supportive services as per their assessed needs.
- Collaborate with the business services team to identify available jobs, required qualifications, and which workshops and training can best prepare job seekers for these positions.
- Communicate effectively with other functions, staff, and outside agencies to exchange information and resolve issues and concerns related to assigned activities.
- Responsible for meeting performance goals.
- Ensure customer complaint procedures are followed.
- Ensure confidentiality of all customer information.
- Attend required meetings and training.
- Understand and implement the NCWorks Career Center requirements – Mission, Core values, Standards, and Guidelines.
Ready to Apply?
Take the next step in your career journey
Stand out with a professional resume tailored for this role
