Operational Excellence Manager

Strategic Operational Leadership

· Serve as a trusted advisor to the Project Director, providing expert guidance on operational strategy and execution.

Performance and Insight

· Lead the development and maintenance of performance dashboards and KPIs to monitor operational health.

· Use data analytics and business intelligence tools (e.g., Power BI) to identify trends, diagnose issues, and support decision-making.

· Translate insights into actionable strategies that improve service delivery and customer experience.

Compliance and Quality Assurance

· Ensure adherence to regulatory requirements, internal policies, and quality standards.

· Oversee the implementation and maintenance of Quality Management Systems.

Training and Capability Development

· Coach and mentor teams on operational excellence principles and tools, building internal capability in process improvement and quality management.

· Oversee the design, preparation and delivery of high-quality and effective training programs across operational teams.

In-Kind Match Responsibilities

· Provides statewide oversight of in‑kind match activities to ensure compliance with federal, state, and local workforce board requirements.

· Develops, implements, and monitors standardized processes for documenting, validating, and reporting in‑kind match contributions, including staff participation, services delivered, and eligible expenditures.

· Tracks in‑kind match participation and contribution levels across all assigned projects. Identifies gaps or risks that may impact compliance or year‑end reconciliation and communicates these needs proactively to project leadership.

· Maintains accurate records of all in‑kind match expenditures and collaborates with Finance/Accounting to ensure proper coding, reconciliation, and audit readiness.

· Prepares regular reports summarizing in‑kind match performance, year‑end projections, and any required corrective actions. Provides these updates to executive leadership, project directors, and relevant internal stakeholders.

· Communicates with workforce board staff and other external partners to clarify match expectations, secure necessary documentation, and ensure alignment with funder requirements.

· Develops training materials, guidance documents, and job aids that support project staff in understanding allowable match activities, documentation standards, and reporting processes.

· Provides technical assistance to projects that are under target or at risk of falling short of required in‑kind match levels, ensuring appropriate strategies and corrective actions are implemented.

· Identifies potential opportunities, partnerships, or operational activities that may serve as eligible in‑kind match and supports teams in capturing these contributions accurately.

· Other duties as assigned.