Job Overview
- Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies
- Initiates and maintains customer program file and documents any course of action or service delivery
- Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents
- Schedules appointments and follow-up on no-shows
- Initiates customer program file and customer records
- Provides general information regarding program objectives, services and requirements
- Enters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshops
- Familiarity with outside resources for referral as necessary
- Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities
- Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required
- Advise clients or customers
- Answer customer or public inquiries
- Compare clients' applications with eligibility requirements
- Compile data related to social service programs
- Compile information through interviews
- Compute financial data
- Coordinate social service activities with resources
- Determine program eligibility, social service program status
- Ensure compliance with government regulations
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