Workforce Quality and Performance Administrator (925586)

Essential Duties and Responsibilities:

• Conduct regular and systematic monitoring of WIOA case files to ensure:
  • All eligibility documents are present, valid, signed, and appropriately redacted.
  • Individual Employment Plans (IEPs) are participant-centered, detailed, and reflect both short- and long-term goals aligned with career pathways.
• Measurable skills gains, credentials, and outcomes are properly documented in case management systems.
• Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local area benchmarks) to ensure targets are met or exceeded.
• Develop and implement a continuous quality improvement process, including file audits, staff feedback, and corrective action planning.
• Utilize data-driven tools to support predictive analysis and performance forecasting, such as:
  • Excel Pivot Tables & Dashboards, Power BI
  • State Reports / SC Works Online Services (SCWOS)
  • FutureWorks / Geographic Solutions Reports
  • Customized performance trackers
• Prepare and present performance and quality reports to leadership and funders
• Partner with frontline managers and staff to provide coaching and accountability, ensuring corrective actions are implemented and sustained.
• Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings.
• Support the design and delivery of staff development and training related to quality assurance, performance metrics, and compliance expectations.
• Serve as a subject matter expert on WIOA regulations, TEGLs, and local policies governing eligibility, service delivery, and documentation.